Frequently Asked Questions
How long does shipping take?
All orders are printed and shipped worldwide through our fulfilment partner, Gelato — one of the world's largest print-on-demand networks, with 140+ production partners across 32 countries.
We offer Standard Shipping on all orders, with an estimated delivery time of 3–5 business days after production. Most orders go into production within 2–3 business days of being placed, so please allow up to 8 business days in total from the date of your order.
We ship to 200+ countries worldwide. Shipping costs are calculated at checkout based on your location and order weight.
Once your order has shipped, you will receive a tracking link so you can follow your parcel every step of the way.
Delivery times are estimates and may vary due to customs, carrier delays, or other factors outside our control.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress.
What is your return policy?
Last Updated: July 2026
Because every item in our store is custom-printed on demand specifically for you, we are unable to accept returns or offer refunds simply due to a change of mind or incorrect size selection. Please review your order carefully before purchasing.
Quality Guarantee
Your satisfaction matters to us. If you believe there is a quality issue with your order, please contact us within 30 days of receiving your item at whytrytrev@gmail.com with your shipping/order number and a description of the issue (photos are strongly encouraged).
We will review every claim on a case-by-case basis. If your claim is validated, we will, at our discretion, offer one of the following resolutions:
A complimentary replacement order, dispatched as quickly as possible; or
A full or partial refund, where a replacement is not feasible or practical.
We reserve the right to decline claims that do not meet our quality threshold.
Defective or Damaged Items
If your item arrives damaged or defective through no fault of your own (e.g., damage in transit, printing errors, incorrect quantity), we will make it right at no additional cost to you. Please contact us at whytrytrev@gmail.com with your shipping number and supporting photos within 30 days of delivery.
Colour Variations
Please note that print-on-demand products are subject to minor colour variations due to factors inherent in the printing process, including paper type, machine calibration, and environmental conditions. These variations fall within standard industry tolerance levels and do not constitute a defect. We cannot offer refunds or replacements solely on the basis of minor colour differences.
How to Request a Return or Refund
To submit a claim, please email whytrytrev@gmail.com with:
Your order/shipping number
A description of the issue
Photos clearly showing the problem
We aim to respond to all enquiries within 2–3 business days.
We reserve the right to amend this policy at any time. This policy does not affect your statutory rights under applicable consumer protection law.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. You can check availability at checkout.
Contact
Get in touch
Have a question? I'd love to hear from you. Reach out at:
whytrytrev@gmail.com